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Shipping Information
We use UPS or the United States Postal Service for all shipping. Insurance is included in all shipping costs to protect your item. We are happy to combine items to reduce the shipping cost, please let us know if you have placed multiple orders.
Shipping
All packing/shipping/insurance is paid by the customer. All fees quoted below refer to shipment within the US. Please inquire for foreign shipping.
Our basic UPS fee is $10.00. Additional fees will be added for higher priced items and for those which are oversized and/or heavier in weight.
Our standard UPS fee for shipping; carbines & swords / sabers is $25.00. The charge for longarms is $35.00. These fees cover the cost of packaging materials as well as insurance.
We will ship Overnight or 2nd Day Air for an additional fee.
Please inquire for rates for the specific item you wish to be shipped.
We will also ship via US Mail if requested. Insurance is required on items valued at over $50.00.
Our Damage Policy
We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc.) to file a claim. They will normally want to see the entire order (all contents and all original packing materials). They will send the claim to us for processing. Do not repack and do not return the damaged item(s) to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. If you notice any possible problems, inform your UPS driver and open the package in their presence. If your item does not arrive in a timely fashion, please contact us as soon as possible so that we may investigate and/or file a claim.
Special Shipping
*All high value packages are shipped via UPS.
Special shipping is required for framed items, both modern and vintage. Any framed item purchased will be disassembled in order to remove the glass. This means that the backing will be removed; the glass will be packed separately. We will make every attempt to insure that the glass will reach you safely, but we cannot guarantee it and are not responsible for replacement if broken. Any frame shop can reseal the backing for a nominal fee. If you do not want us to disassemble the piece, please inform us as such. Any damage incurred due to breakage of glass is the responsibility of the customer.
Our Return Policy
We’re certain you’ll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you are responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
Our Restocking Policy
We do not charge a restocking fee.
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